If you’re anything like us, you’ve probably searched for the answer to this question more than a few times over the past few months. On the surface, both services seem like a great fit. Alternative to Google Voice operates on the premise of communicating via a telephone number and can therefore call regular phones and communicate via text messages.
Skype operates on the premise of communicating via a webcam and can therefore only communicate via video chats.
It seems like there should be an obvious answer that points to Google Voice being the clear winner. However, there’s an even more compelling argument in favor of Skype. To find out more about the two communication solutions, keep reading.
If you are not conversant with skype yet you can check out How to use Skype- The ultimate guide 2022.
Google Voice’s voice-over-internet protocol (VOIP) service is the most popular way to make free phone calls on the internet. With these significant limitations, Google Voice might not be the best option for your business. So, if you’re looking for an alternative that gives you more features with fewer restrictions, look no further than Skype.
From video calling to instant messaging, Skype offers many different features for free.
Firstly, it does require your computer or device to have a webcam and microphone port. Secondly, you only get one line per account.
Finally, it’s essential that you have an internet connection if you want to use this service. However, despite its limitations, Skype is still an excellent option for your business needs, as we’ll now see.
What’s The Difference Between Skype and Google Voice?
Skype and Google Voice are both VOIP tools, but they each offer different features to businesses and individuals.
For instance, Skype offers a wide range of features for business owners like presence monitoring, automated messaging, remote meetings with webinars, and more.
Skype also lets you have a personal number that your customers can call, which is not available on Google Voice.
Google Voice is the most popular way to make free phone calls on the internet. But as with any service, there are limitations.
If you want to call internationally, you’ll have to pay for an international calling plan or use a different VOIP service like Skype.
Here are some ways that Skype can help your business make better communication decisions.
In addition to providing voice-over-internet protocol (VOIP) capabilities, Skype for Business provides video conferencing options so your employees can collaborate in-person even when they’re not in the same location.
You can also use Skype for Business to make conference calls within just a few minutes of making the first call and easily share screens during meetings so everyone can see what’s going on in real time.
If your customers are making nonvoice requests from their computers, your company should consider using Skype for Business instead of Google Voice because it’s more flexible and more secure than Google Voice provides.
Skype for Business lets you configure your company’s phone number as a user-friendly alternative to Google Voice, although you can still route incoming calls to your company’s number if a customer prefers that option.
If you use Google Calendar, Outlook or Gmail, you can set up Skype for Business so that calls from those services go directly to your Skype for Business number.
In addition to calling and emailing internally, your entire team can get live updates when someone shares a status update on their blog, adds content to their website or comments on the latest posts in LinkedIn or Facebook.
Skype for Business is also a great option if your company provides customer service and you want to ensure that your team can handle every possible activity in real time.
With Skype for Business, your team can answer customer calls, send and receive instant messages, schedule meetings and more, right from their computer. These virtual assistants are just a click away.
Skype for Business doesn’t just provide functionality for calls made by nonvoice users; it also lets you use the same system to make voice calls between customers.
Microsoft’s Lync Skype for Business is another good choice if you want to combine a dedicated phone number with all of the other features that Skype for Business provides. Lync does not provide any value-added features over Skype for Business
On the other hand, although Google Voice offers some of these features as well as voicemail transcription services, it only works within the U.S. and charges high international rates if you want to use it internationally or use it with an international SIM card.
Why Should Your Business Use Skype?
At this point I’m probably sounding like a broken record but i will say it again, If you’re looking for a VOIP service that gives you more features with fewer restrictions, Skype for Business is a great option.
Monthly Fee For Skype
First of all, the monthly fee for Skype for Business is $1 per user and includes unlimited calling to other Microsoft users, which means it’s one of the cheapest options in this industry.
If your business is going to have more than one employee, Skype for Business offers exclusive discounts on additional licenses.
With Skype for Business, you can also make conference calls and conduct audio meetings with up to 10 participants at a time.
Also, if I am to use Google Voice, it’s important to note that the company has been known to shut down services without much notice.
This could be an issue for your business if Google Voice is integral to your overall process and suddenly shuts down without warning.
If that happens to you, it might be time to switch to another VoIP service.
However, alongside the low cost is a high number of restrictions.
For example, if I plan to use Skype for Business line for video or audio calls, you won’t be able to do so if you’re the only user – it must be used in conjunction with a shared plan.
Also, my contacts list has be restricted to eight people at any given time.
If your business will have multiple users and more than eight people on your contact list, this could make sharing information with other resources difficult.
Still, if all you want is to have a phone line that won’t require paying an electric bill every month and can do as much as Skype allows with its features, then this is a good option.
All in all, this is a good service for the business owner who wants a phone line that’s really cheap.
10 Benefits of Using Skype for Business
Skype for Business offers significant benefits over Google Voice. For example, Skype for Business allows users to make free calls to Australian numbers, which is not possible with Google Voice.
But don’t just take our word for it—here are some of the ways that Skype for Business can help your business make better communication decisions.
1) Customizable branding options in Skype:
With its plethora of customizable branding options, I can create a branded presence on Skype for Business, which can be used on all devices and platforms.
2) Skype for business has reduced lines of code:
The number of lines of code required to develop a Skype for Business application is significantly less than what’s needed to develop a similar app or website on Google Voice.
This means faster time-to-market when launching new features and an easier time scaling up or down your application as needed.
3) Synchronization capabilities:
Using the cloud-based platform, you’ll have access to easy synchronization capabilities that allow you to share your content across various devices and platforms at any time.
4) Flexible collaboration tools:
With Skype for Business, you’ll have access to intuitive collaboration tools that offer seamless integration with Microsoft Office 365. These tools will allow your team members to collaborate in real time from anywhere with an Internet connection.
5) High availability and scalability:
Microsoft Skype for Business utilizes a cloud-based solution that provides an extremely high level of availability and scalability, which means your application will remain up and running regardless of the number of users on your collaboration platform.
The Skype for Business platform offers redundant capabilities that ensure your company will survive even in the event of a catastrophic failure or outage.
You can leverage capabilities like disaster-recovery protocols, redundancy to ensure customer service is available at all times, and unique integration with Microsoft Exchange Server to quickly recover during periods of trouble.
7) Integration with other business systems:
The Microsoft Skype for Business platform’s integration capabilities allow you to seamlessly integrate your collaboration platform with other business systems, including third-party tools like Salesforce Service Cloud (formerly Force.com).
This allows you to make use of additional tools such as marketing automation software, such as HubSpot or Advanced Marketing Automation etc.
This leads to reduced costs as it reduces the need for a complex set of technologies and tools for which to manage and increase productivity.
8) Built-in customer support:
Skype for Business is the first collaboration platform in the world to provide built-in 24×7 customer service across multiple channels. It’s even built into the product roadmap.
I can call any user from anywhere in the world, and if a user calls you, whether you accept or decline that call isn’t your choice, it’s decided for you by your business as part of your company’s policy.
9) Improved mobile experiences:
Skype for Business mobile app has been redesigned from the ground up to provide an optimized experience across all devices.
Your users will enjoy features like a new sidebar interface, custom tile grouping and more robust media capabilities that allow customers to better interact with your business when they are on their mobile devices.
10) Enhanced security:
Skype for Business’ platform provides advanced security capabilities, including the latest in encryption, key recovery and advanced authentication options.
It also supports device encryption, which enables a full encryption and decryption of data on smartphones, tablets and other mobile devices.
The call quality is much better than you get with any B2B service, it has managed to keep up with the likes of Google voice and Slack when it comes to video conferencing capabilities, and its customer support is arguably second to none.
If you’re already in an organization that’s adopting or considering adopting this application, you’re making a good choice on that. Google Voice vs Skype