There’s no question that instant messaging has revolutionized the way we communicate. It’s fast, convenient, and relatively informal, which makes it ideal for personal conversations. But what about using instant messaging for business purposes?
While email is still the most common form of business communication, instant messaging can be a great way to get quick answers to simple questions, have a more informal conversation with colleagues, or even collaborate on projects in real-time.
When used correctly, instant messaging can be a powerful tool for improving communication in the workplace. Here are a few tips for using instant messaging for better business communication:
1. Keep it professional. Just because instant messaging is more informal than email doesn’t mean you should use it for personal conversations or to shoot the breeze with colleagues. Instant messaging should be used for business purposes only.
2. Be concise. Don’t use instant messaging to have long, drawn-out conversations. Keep your messages short and to the point. This will help to keep the conversation focused and on track.
3. Don’t be afraid to use emoji. Emoji can be a great way to add some personality to your messages and help to convey your meaning more effectively.
When it comes to choosing an instant messaging solution for business, there are a few key features to look out for.
First and foremost, the solution should be secure and compliant with all relevant regulations. It should also offer a robust set of features, including group chat, video conferencing, and file sharing. Finally, it should be easy to use and deploy across your organization.
There are a number of instant messaging solutions available for businesses, but not all of them are created equal. Here are 10 of the best:
4. Microsoft Teams
5. Google Hangouts
6. Facebook Messenger
According to a recent survey, 43% of small businesses are already using instant messaging for business purposes. The most popular uses are for communication within teams (59%), customer support (54%), and marketing (51%).
There are a number of ways to use instant messaging apps for business purposes. For example, you can use them to connect with customers in real-time, offer customer support, and even generate leads and drive sales.
When it comes to providing better customer support with instant messaging apps, there are a few things to keep in mind.
First, make sure you have a dedicated customer support team that is available 24/7.
Second, use a chatbot to automate some of the more common support tasks.
Finally, make sure you are using the right app for your specific needs.
Slack, HipChat, Flock, Microsoft Teams, Google Hangouts, Facebook Messenger, WhatsApp, Kik, Skype, and WeChat are all great options for businesses looking for an instant messaging solution.
Each one offers a unique set of features and benefits, so it’s important to choose the one that’s right for your specific needs.